Last Updated: 01/05/2024
Welcome to FlorenzaItaliya.com, owned and operated by OWNSHOPI LLP. This Return, Cancellation, and Refund Policy outlines the procedures for returning products, cancelling orders, and requesting refunds.
1. Return Policy:
We strive to ensure the satisfaction of our customers. In the event that you receive a damaged product, we offer a return and replacement policy.
- Damaged Products: If you receive a damaged product, please contact our customer support team within 24 hours of receiving the order. You can contact us at info@florenzaitaliya.com or call us at +91 8848101280. We will initiate the process for either sending a new product or issuing a cash refund, as per your preference.
2. Cancellation Policy:
We understand that circumstances may lead to the need for order cancellations. Here is our cancellation policy:
Free Cancellation: Customers can request order cancellation within 24 hours of placing the order. To cancel an order, please contact our customer support team at +91 8848101280. If the cancellation request is made within 24 hours, no cancellation charges will be applied.
Post-Shipment Cancellation: If an order has already been shipped, cancellation is still possible. However, courier charges incurred up to that point will be deducted from the refund amount.
3. Refund Policy:
Our refund policy is designed to provide fair and timely resolutions:
Refund for Damaged Products: In the case of a damaged product, customers can choose between receiving a replacement product or a cash refund. The refund process will be initiated within 7-10 business days.
Refund Processing Time: The processing time for refunds is 7-10 business days from the date of initiating the refund. The refund amount will be credited to the original payment method used during the purchase.
Refund Communication: Customers will be notified via email once the refund has been initiated. If there are any delays or issues, we will communicate with the customer promptly.
4. Contact Information:
For any inquiries related to returns, cancellations, or refunds, please contact us at:
Email: info@florenzaitaliya.com
Phone: +91 8848101280