Return, Cancellation & Refund Policy

Welcome to FlorenzaItaliya.com, owned and operated by OWNSHOPI LLP. This Return, Cancellation, and Refund Policy outlines the procedures for returning products, cancelling orders, and requesting refunds.

1. Return Policy:

• Once items are delivered, they cannot be returned as opened or used products cannot be reused or resold.
• Damages caused by neglect, improper use, or incorrect application will not be covered under this policy.
• We do not assume responsibility for adverse reactions or sensitivities caused by specific product ingredients. Patch tests are recommended as advised on each product packaging.

2. Refund Policy:

• Florenza Italiya is not responsible for any damage that occurs after the product has been delivered.
• Claims for missing items, leakage, breakage, damage, or incorrect product require an unboxing video showing the original packaging.
• To claim a refund, contact customer care at +918848101280 or email info@florenzaitaliya.com with the subject “Refund for [Order ID]” and relevant images/videos.
• If a package is tampered with, damaged, or defective, refuse to accept it and contact us immediately.
• If your order is marked as delivered but not received, report this within 3 days of delivery status. No refunds after this period.
• Delivery charges are non-refundable.
• Claims for refunds must be made within 24 hours of delivery.
• Once accepted, refunds may take up to 10 days to be credited. Transaction ID and details will be provided.

3. Return Policy (Damaged in Transit):

• Refund or exchange can be initiated for products damaged during transit (leakage, broken, or missing items) after claim verification.
• Contact customer care within 24-48 hours of receiving the damaged product for claims.

4. Cancellation Policy:

• Orders can be cancelled before dispatch. A processing fee of 2.5% will be deducted from the refund amount for cancellations.
• Refunds for paid orders will be credited to the original payment account within 10 days of cancellation acceptance.
• Orders already shipped cannot be cancelled. If a prepaid order is returned after shipment, ₹90 will be deducted from the refund.

5. Contact Us:

For any queries, you can reach us at:

Customer Care: +918848101280

Email: info@florenzaitaliya.com